UK Retailer Marks & Spencer Plays Incident Response Straight
Expert Lauds 'Textbook Cyber Crisis Communications' as M&S Details Some Disruption
It's rare to see a corporation lauded for its hacking incident communications, but British retailer Marks & Spencer has executed an admirable version of what informing the world of bad news should look like. M&S notified customers directly about the cybersecurity incident.
It's rare to see a corporation lauded for its hacking incident communications, but British retailer Marks & Spencer has executed an admirable version of what informing the world of bad news should look like. M&S notified customers directly about the cybersecurity incident.