Speed vs. Security: The Digital Bank Dilemma
Jason Costain on Ways Traditional and Digital Banks Could Learn from Each Other
Digital-only banks promise speed and sleek digital experiences but are not the best places to handle scam victims. Without branches to visit, victims find themselves stuck in a loop of chatbots, said Jason Costain, former head of fraud analytics and threat management at NatWest Group.
Digital-only banks promise speed and sleek digital experiences but are not the best places to handle scam victims. Without branches to visit, victims find themselves stuck in a loop of chatbots, said Jason Costain, former head of fraud analytics and threat management at NatWest Group.